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FAQs – How Can We Help You?
Explore this page to find answers to frequently asked questions. If you can’t find the information you are looking for, please drop us a line by visiting our contact page.
General
Our software supports all charging stations using OCPP, JSON (WebSockets), version 1.5 and above.
Smart charging functionality requires OCPP, JSON (WebSockets), version 1.6 and above.
* Our systems are not compatible with OCPP 1.5 and 1.6 SOAP.
The enterprise White Label solution (SaaS) contains three systems that are white labelled with your corporate branding. These systems include The Enterprise System, The Owner System, and the EV Driver App (Android and iOS)
Yes, we provide education and training during the initial onboarding. This can be at your location or via screen sharing, depending on the circumstances. After the education we will continue to assist you via email and phone.
Yes, please contact us to organize a system demonstration.
Yes, if you are connected to the internet , you can access your accounts and the software platforms from anywhere.
Yes, please contact us with information about your requirements and we will be happy to provide you with a quote.
Yes, please contact us about our eRoaming solutions.
Yes, to be able to add and manage Owner Accounts the Enterprise system is always required.
Yes, ChargePanel is responsible for maintenance of the system and updates according to our roadmap. You will be informed of updates and system maintenance in advance and rollouts will occur during quiet hours.
Yes, customized developments specific to your requirements can be negotiated under a separate agreement, upon request.
Yes, when you have an agreement with ChargePanel, compatibility testing for charge points using OCPP JSON (WebSockets), version 1.5 and above is included.
Servers & Hosting
Our platforms are hosted within the European Union and are compliant with the legal requirements and protections of the European Union.
No, ChargePanel provides cloud-based SaaS (Software-as-a-Service) platforms meaning you cannot download the software or host the software on your own servers.
Payments
Yes, first you will need to create an account with one of our trusted payment providers. We will then implement the account to work with your software solution.
Privacy Overview
This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
Cookie Policy
Privacy and Integrity Policy
We believe in being transparent about how your information is being used and stored.
As a user or visitor of our services/website, you accept the guidelines as written in the terms and conditions for our handling of personal details under this integrity policy.
Privacy and Integrity Disclaimer
We are responsible for the processing of your personal data on our website. Being responsible means that we want to make sure that you as a visitor are aware that we collect your personal information, how we do it and why. We also make sure that you can actively request to have your information changed, limit how we use your information, request the information we have about you or use the right to be completely deleted from our systems. We do not share your information with third parties without your own consent.
Why do we collect your data
ChargePanel collects and uses your personal data to fulfill, improve and adapt our commitments, products and services, to provide you with the services and gather statistics to develop our website and services. For example, if we see that many people visit a certain page, we can assume that this is what many people find the most interesting and we can manage the content accordingly. Another example is that if we see that many people click on a specific topic or download an information brochure about a particular subject, it can help us to write more about that subject or adapt our services accordingly.
We also use the information for marketing purposes to inform about the products and services from us and to provide relevant information and news that we determine you may have an interest or need for. You can at any time ask us to change your details, have them extracted or ask us to remove you completely from our databases. You can click on the link “Unsubscribe” in the mail(s) from us or email us directly.
What information is collected
Depending on how you interact with ChargePanel, your personal data may be in one of the following categories:
Contact information such as name, e-mail address and telephone number
Other information we receive from you through your contact with us.
User information on the use of our website and our services. Such information may include IP numbers, type of device, browser and information on how you interact with our site, such as which pages you visit, which buttons you click, and so forth.
How do we collect data
The most common way you would share data with us is when you choose to share the information about yourself in a form. For example, when you fill out the contact form on our website. It is always possible to ask us to change the information, request your information or request to be removed completely from our databases.
Information you choose to share with us via forms or cookies
We also collect information via “cookies”. A cookie is a text file that is placed on your hard drive and which is normally used to improve the website for the user, for example to be able to automatically adapt a website according to the wishes of the visitor and their choices. Cookies mean, among other things, that our web server recognizes you and automatically extracts information that you have previously registered so that you do not have to enter the information again, which can save time, give better functionality and a smoother user experience. You can choose whether you want to accept or block cookies. Most browsers automatically accept cookies, but you can change the browser settings so that the browser refuses cookies.
Please note that if you choose to block cookies, this may in some cases degrade the functionality, usability and experience of the site.
Are you already a client of ChargePanels services
This is the privacy policy for our website and not for the systems and various other digital services that we provide. If you are a customer of ChargePanels systems, software or applications, you can find information about our privacy policies and how we work with GDPR within the respective applications, software and systems for which you are a client.
Which providers do we use to perform the services
useFathom
HubSpot
How long do we save personal details
If you have initiated contact with us yourself, we will store your contact information until you or ChargePanel for any reason wish to terminate the contact. If we have initiated the contact, your data will be stored for as long as there is a mutual interest and /or need for this or until you or ChargePanel for any reason wish to terminate the contact.
How do we process data for the purpose of employment applications
The personal information collected and processed through our job application processes, such as are only made available to relevant employees of ChargePanel and are used only for recruitment purposes. Your personal information is handled for recruitment purposes and we only save the data for as long as it is necessary for this purpose and in order to fulfil the purpose for which the data was collected. Data may be retained for a maximum of twenty-four months for the potential matching of future available employment positions. In some cases, where obligated according to law, we may need to store the data for a longer duration. If you would like your employment data deleted, corrected, updated or restricted please contact us here:
Security of information
We take the security of information very seriously and we take every precaution to store your personal information securely. In order to protect information from unauthorized access, alteration, dissemination and destruction, we handle information with established and up to date security standards and procedures.
Revisions and updates
This Privacy and Integrity Policy can be revised, for example in the case of updates and changes due to law. We recommend that you review this policy regularly to remain informed and up to date with the latest revision.
Questions regarding this Policy
If you have any questions or recommendations regarding this policy or our handling of information, or would like to request your information, update your information or delete your information, please contact us here:
